SIPavox Call Center

SIPavox is an independent Cloud-based call center solution

An alarm center with a large number of agents and operators responsible for answering incoming calls / making outbound calls requires a flexible yet scalable call center solution.

With the number of calls reaching thousands in any given day, it is imperative to have a robust call center solution that handles a large number of concurrent calls in an optimum way. SIPavox is the ideal solution as a Cloud-based IPBX can provide a lot of possibilities when dealing with elevator emergency calls and/or intercom calls.

You will be able to monitor live movement of events for any number of calls on your dashboard. You may also record calls to check the quality of interaction between the respondents and callers. This is an essential feature when training new agents when you require silent supervisor presence during the calls.

Highlights :

• 24/7 support
• Detailed reports
• Complete documentation
• Robust cyber security
• Sustainable
• Easily deployable across global 3rd party hosts
• Offered through web service
• Synchronised connections
• Support for high traffic calls using server load balancing